President | Maria Gentile-Feay (Cardinal Health)
Maria Feay is the Director of Learning and Quality for the Customer Support Services team supporting both Customer Service as well as Dublin, Ohio. Her focus is around the Training of both new hire and refresher training of technical and soft skills and the quality of the customer experience. Also under her direction is the speech analytics work within the group.
Maria joined Cardinal Health in June 2010 as the Quality and Customer Loyalty Manager for Customer Service and was promoted to Director, Learning and Quality in December of 2012.
Maria has spent time at Cardinal Health concentrated on the quality interaction with our customers and moving the Learning focus to not only technical skills but also the day to day ways to make each customer experience a positive one. She also has responsibility for leadership development for both front line leaders and strategic leaders within the CSS teams.
Prior to joining Cardinal Health, Maria’s experience has primarily been with the Contact Center space including opening new call center operations for GES Exposition Services and Nextel Partners in Las Vegas. She spent a large part of her career within the Outsourcing arena with ClientLogic Corporation (now SITEL) focused on COPC-2000 certification (Call Center certification) of sites Panama, Mexico, Canada and India. She also was the Past President of the Nevada Quality Alliance and presented the first Governor’s Awards for Performance Excellence for Nevada. She currently holds the office of President for Arkansas’ Association for Talent Development.
Maria holds a Master’s in Business Administration degree from Southern California University and a Bachelor’s of Science degree in Communication from The State University of New York at Fredonia.
Maria currently lives in Cabot, Arkansas with her husband Chuck and seven year old daughter Caitlyn. In her free time she enjoys Zumba and strength training along with spending time with her family including watching her daughter play soccer and participate in gymnastics and local school functions.
Vice President, Finance | Leann Floyd (Arkansas Department of Finance & Administration)
Leann Floyd is a Business Operations Specialist at Arkansas Public Service Commission. Her Bachelor’s degree is in Business Administration (course of studies was Human Resources), and she also has a Master of Education degree. Leann has a certification as an Instructor of Training with Girl Scouts, and has been a volunteer trainer with Girl Scouts since 1989. Leann helps to educate people about the great outdoors at the Witt Stephens JR Central Arkansas Nature Center.
Leann is a transplant who relocated to Arkansas from Nebraska. Her family moved to Arkansas when her father retired from the Air Force in 1974.
Leann says, “I enjoy helping people learn new things. I love to see the excitement on their faces when they realize they can do it! I joined ASTD because I want to network with people who are also in the area of training and development. I am always looking for new and exciting things I can learn and incorporate into my own training sessions.”
Vice President, Membership | Jonathan Wallace (Alliance for a Healthier Generation)
Jonathan works as a Program Manager with the Alliance for a Healthier Generation, supporting more than 50 youth-serving organizations in Arkansas to create and sustain healthy environments for students. In this role, he delivers professional development, training, and technical assistance to support the implementation of national standards and best practices for healthy eating and physical activity in youth-serving programs. Jonathan also works with Arkansas State University – Division of Childhood Services as a trainer and external assessor through the David P. Weikart Center for Youth Program Quality, supporting out-of-school time programs to improve quality and program effectiveness.
Prior to this, he worked with a wide variety of organizations, including Arkansas Foundation for Medical Care, American Red Cross, and VolunteerNow, focusing on areas such as volunteer recruitment, retention, and training, leadership development, and civic engagement. Jonathan holds a Bachelors of Arts in Sociology from Columbia College, and is a proud 2005-2006 AmeriCorps Alumnus. Jonathan lives in Bryant with is family, and can often be found exploring Arkansas on one of the state’s many great hiking trials.
Vice President, Programs / Special Events | Patrice Bax (ASU)
Patrice Bax is a native of Chicago, IL with a passion to serve at-risk youth and young adults in need of additional support and resources to become successful. At Governors State University, Patrice earned her Bachelor's Degree in Interdisciplinary Studies, with emphasis on Communication and Psychology. Shortly after relocating to Arkansas, Patrice completed her Master's Degree at University of Arkansas at Little Rock in Learning Systems Technology, and is engaged in doctoral studies in Human Resource & Workforce Development at the University of Arkansas. With a professional history of over 10 years experience serving in youth programs, developing quality content and curriculum for program staff, and facilitating training and professional development for administrative and program staff, Ms. Bax is committed to supporting and equipping out-of-school time staff, parents, teachers, school administration, and stakeholders with the knowledge, tools, and resources necessary to adequately serve our youth.
Vice President, Marketing / Communications | Jason Jolley (FranklinCovey)
Vice President, Administration | Jes Harmon (Cardinal Health)
Jes Harmon joined Cardinal Health in 2013 and is currently part of the Learning and Quality team as a Knowledge Administrator. As Knowledge Administrator, Jes writes, edits and maintains knowledge articles for Customer Service on Salesforce.com.
Jes is originally from Southeastern Wisconsin and is a big Chicago Cubs fan. She holds a Bachelor’s degree in Creative Writing from Arkansas Tech University and enjoys writing of all kinds. She currently lives in North Little Rock, AR, loves taking her dog Sulley for walks and spending time on her family’s hobby farm.
Director-at-Large | Steve Mosley (Upper Right Leadership, Inc.)
Steve Mosley provides real world experience in training management, leadership development, talent management and human capital initiatives. He has worked with all levels of organizations, from the C-suite to entry level positions. Steve has an outcomes-based focus in his facilitation, coaching and consulting practices, designed around helping individuals and organizations get what they are looking for in increased skills, knowledge or effectiveness. He has worked in the Financial Services, Telecommunications, Information Technology and Training industries.
Steve has 32 years of professional experience, with responsibilities including Sales, Customer Service, Project Management, Training and Leadership Development. He has helped companies in stages such as start-up situations, fast growth challenges, mature business and downsizing. He has extensive experience in Needs Assessment, Design and Delivery of Training Solutions, Leadership Skills Development, Performance Assessments and Succession Management.
His most recent experience was in assisting a Fortune 300 company design and establish a comprehensive Leadership Development program for 3000+ leaders. The program included the introduction of a values based culture, 360 assessments, professional coaching, development courses and workshops, and incorporating the values into performance reviews and succession planning.
Steve received his Bachelor of Arts degree in Mass Communications from Arkansas State University. He is a member of the Society For Human Resource Management, and the American Society of Training and Development. Steve also has various certifications in tools and practices common in the coaching and training professions.
Director-at-Large | Becky Parkerson (PTI Learning and Performance, Inc.)
Becky Parkerson is a principal of InnerWorks Consulting, a premier Little Rock-based firm specializing in performance, learning, and human resources solutions. Her background spans 19 years of experience in corporate and consulting environments. Before joining InnerWorks, she held a variety of leadership roles in Fortune 500 organizations with emphasis in Learning & Consulting and Human Resources. In her role with InnerWorks, Becky has delivered value to customers in several key areas:
She has developed highly successful competency-based selection, performance management and learning initiatives on a departmental and enterprise-wide basis. She is highly skilled in developing core competencies; designing behavioral staffing/interview processes and tools; creating curriculum blueprints; conducting training gap analysis; structuring leadership Design Becky initiatives; designing coaching, performance management and succession planning systems; and drafting communication plans that set the stage for effective implementation.
Becky has consistently designed engaging and effective training materials that are consistent with sound instructional design principles. Utilizing proven models and techniques, she seamlessly follows projects through all phases: analysis, design, development, implementation, and evaluation. Throughout the design process, she remains focused on alignment of core curriculum deliverables with business objectives and incorporates real-world examples to improve the capabilities of the workforce. She has collaborated with instructional design teams to develop print materials for classroom use as well as computer-based and web-based course materials. Her instructional design projects have covered a wide range of topics, including: sales, leadership, supervision and management, coaching, communication, customer satisfaction, and high performance teams.
Research & Analysis
Using her extensive benchmarking, research and analysis capabilities, Becky has helped numerous organizations assess markets; know their customers, prospects and competitors; and identify effective business strategies. Research topics include: competitor benchmarking, industry best practices, marketing research and sales force effectiveness. Well-versed in primary and secondary research methodologies, she skillfully integrates data mining, document review and SME interviews to produce executive reports that provide tangible, real-world information and recommendations.
Utilizing world class facilitation techniques, Becky has delivered high-quality training in multiple functional areas within classroom and train-the-trainer environments. Areas of emphasis include strategic planning, supervision/management, coaching, communication, high performance team building and customer satisfaction. She has also partnered with client departments/divisions to implement pre-work activities, provide a framework for on-the-job training to reinforce classroom experiences, and evaluate the business impact of learning initiatives.
Becky’s coaching activities have primarily addressed two key areas: 1) assisting new supervisors/managers in the transition from individual contributor roles; 2) helping human resources managers, learning & development managers and small business owners effectively implement high-value ‘people’ programs and services. She has been instrumental in increasing coaching clients’ self-awareness of strengths and improvement opportunities. Her targeted, proven coaching techniques have consistently helped clients achieve enhanced confidence and greater ability as “best in class” leaders.
During her corporate career, Becky’s experience centered on the financial, information technology, telecommunications and healthcare industries. She has continued to work in with these industries during her consulting tenure; in addition, she has developed expertise in the manufacturing, petrochemical, aerospace, airline, automotive, pharmaceutical, legal, insurance and nonprofit sectors. She has completed consulting projects for a wide range of organizations, including: Almatis (formerly Alcoa), American Express, BellSouth, ChevronTexaco, Habitat for Humanity, Hendrix College, HIPPY USA, McKesson, Medtronic, Merck, Pfizer, QualChoice, QGTB, St. Vincent Health System, Garland County Library, TCH, Technisource, and Wells Fargo.
Becky received her B.A degree in history from Hendrix College. She also completed a course of study at Oxford University in Oxford, England.
Through InnerWorks, Becky has developed a strong network of strategic partners that expand available resources and add value to client relationships, including: Advantis Research & Consulting; Wilson Learning; Be Great, LLC; Kenexa; Moxie Consulting; Pinnacle Performance Solutions; PerformTec; and Pulaski Technical College.
Past President | Ed Caldwell (US. Department of Veterans Affairs - Veterans Health Administration)
Ed Caldwell is a 25-year veteran of the human performance improvement, public relations, and journalism fields. He is currently a Learning Consultant for the Employee Education System (EES) of the Veterans Health Administration (VHA), U. S. Department of Veterans Affairs (DVA). His responsibilities include workforce strategic planning, performance consulting and knowledge management strategies for accredited and non-accredited learning interventions for the 24,000 VA mental health clinicians in 156 medical centers and associated facilities. He has served previously as an acting Employee Education Resource Center Managing Director, acting Educational Service Representative and a National Project Manager with EES.
Prior to his DVA career he led two national training programs for the U.S. Department of Homeland Security (DHS) at Pine Bluff Arsenal and the community outreach program for the Pine Bluff Chemical Weapons Stockpile Disposal Program. He has also served as Public Information Officer for the Arkansas Department of Health Nuclear Planning and Response Program at Arkansas Nuclear One and an Associated Press award-winning News Editor at KARV radio in Russellville, AR.
Ed holds a Master of Education degree with an emphasis in Instructional Technology from Arkansas Tech University in Russellville, AR. He is a former Arkansas Jaycee and Rotarian, and a Junior Chamber International Senator (#57895). He has completed the ATD certificate programs in Consulting Skills, Human Performance Improvement and Designing Learning.
As a 11-year member of ATD, he joined Arkansas ATD to utilize their resources and community of practice as well as network with other training and development professionals.